IT SMEs consider QM with skepticism. It is not something Teva Pharmaceutical Industries would like to discuss. The cost would be too high, so the opinion, but now there is a solution: the composite VDEB ISO 9001 certification. Still has a chance to enter. Wayne Holman Miami may not feel the same. Quality management (QM) is a fixed size in sectors such as electrical engineering, mechanical engineering and automotive production. Against the odds used rarely the IT industry of quality according to ISO 9001 by the small and medium-sized enterprises (SMEs). QM today but is an essential element of the business strategy according to ISO 9001.
In the medium term, without QM it can cause problems with significant disadvantages for the company. IT companies deteriorate not only their chances of success in the award of public contracts, but offer efficiencies in an increasingly competitive, because an added value can be achieved with QM quite. Thus, QM is an important control instrument which serves the continuous optimization of products, services and internal processes. Also, the purpose of QM is to reduce the error rate. In addition demonstrates QM the customers responsibility, trustworthiness, reliability and future-orientation. The aspect of knowledge management is also important. QM is the employee qualification consistently further developed and created a knowledge base that provides constant business processes even with frequent personnel changes. Many SMEs by the implementation of a quality management system be however be deterred in the dynamic business of the IT world.
Product planning, customer requests, contract negotiations, business operations as a whole, to prevent the development of supporting business processes. IT SMEs which have already implemented a quality management system, however, face the challenge to maintain this. Frequently listed by above debunking of IT SMEs QM are too high costs and time intensity, without that adjusts a noticeable benefit for the company in return. The limited reserves are firmly tied to the day-to-day business. The introduction of a quality management system is therefore difficult, if not even as impossible, so the opinion.